Terms of service
Overview
This website is operated by Livora Goods. Throughout the site, the terms “we”, “us” and “our” refer to Livora Goods.
By visiting our website or purchasing from us, you agree to these Terms of Service and any policies referenced on our website, including our Shipping Policy, Refund Policy and Privacy Policy.
Please read these Terms carefully before using the website. By accessing or using any part of the site, you agree to be bound by these Terms.
1. Online Store Terms
You must be legally capable of entering into a binding agreement to place an order through our store.
You must not use our products, website or services for unlawful purposes or violate any applicable laws in connection with your use of the website.
You must not transmit viruses, malicious code or other material designed to interfere with the operation or security of the website.
2. Product Information
We aim to display product descriptions, specifications, colours, measurements and images as accurately as reasonably possible.
Actual colours and appearance may vary slightly depending on screen settings, lighting, manufacturing variations and other factors.
Product measurements may be approximate where stated.
Nothing in these Terms limits any rights or remedies available under the Australian Consumer Law. Consumer guarantees apply automatically and cannot be removed by store policy or contract terms.
3. Prices
All prices displayed on the website are in Australian dollars (AUD) unless otherwise stated.
We reserve the right to change product prices before an order is placed.
Once an order has been accepted, we will not change the agreed product price for that order except where required to correct an obvious error and where permitted by law.
4. Orders
Submitting an order does not guarantee acceptance.
We may decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- there is an obvious pricing or listing error;
- payment cannot be authorised;
- fraud or misuse is reasonably suspected;
- delivery to the supplied address is unavailable.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
5. Product Availability
Product availability may change without notice.
Occasionally, an item may become unavailable after an order has been placed due to supplier inventory changes or other circumstances.
If this occurs, we will contact you and provide an appropriate solution, which may include a refund, replacement option or other remedy as applicable.
6. Shipping and Delivery
Order processing times, estimated delivery periods, tracking information and multiple-package deliveries are explained in our Shipping Policy.
Delivery estimates are estimates only and may be affected by carrier delays, peak periods, public holidays, severe weather or other circumstances outside our reasonable control.
Nothing in this section limits rights that may apply under the Australian Consumer Law.
7. Returns and Refunds
Returns, refunds, damaged items, faulty products, incorrect items and change-of-mind returns are handled in accordance with our Refund Policy and applicable law.
Our voluntary change-of-mind policy is additional to, and does not replace, rights available under the Australian Consumer Law.
8. Accuracy of Billing and Account Information
You agree to provide current, complete and accurate purchase and account information when placing an order.
You are responsible for maintaining the confidentiality of your account details and for activity carried out through your account, except to the extent that applicable law provides otherwise.
9. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, delivery services, fulfilment providers and other technology services.
Third-party websites and services may be governed by their own terms and privacy policies.
We are not responsible for the content or operation of independent third-party websites, except where responsibility cannot lawfully be excluded.
10. Intellectual Property
Unless otherwise stated, the content of this website, including Livora Goods branding, original text, graphics and website content, is owned by or licensed to Livora Goods.
You may not reproduce, distribute, commercially exploit or republish our protected content without permission, except where permitted by law.
11. User Comments and Submissions
If you submit reviews, feedback, comments, images or other content to us, you confirm that:
- you have the right to provide that content;
- the content is not unlawful, misleading, defamatory or infringing;
- the content does not contain malicious software.
You remain responsible for content you submit.
Where legally permitted, you grant Livora Goods a non-exclusive licence to use submitted reviews or feedback for operating and promoting the store.
12. Prohibited Uses
You must not use the website:
- for unlawful purposes;
- to infringe intellectual property rights;
- to submit false or misleading information;
- to transmit malicious code;
- to collect personal information unlawfully;
- to interfere with website security or operation;
- to engage in fraud or abusive conduct.
We may restrict access to the website where reasonably necessary to protect customers, the business or the website.
13. Disclaimer and Limitation of Liability
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.
To the maximum extent permitted by law, Livora Goods is not liable for indirect or consequential loss that was not reasonably foreseeable, except where liability cannot legally be excluded or limited.
The ACCC states that businesses cannot take away consumer guarantee rights by saying they are not responsible for product or service problems.
14. Indemnity
To the extent permitted by law, you agree to be responsible for loss directly caused by your unlawful use of the website, material breach of these Terms or infringement of another person’s rights.
Nothing in this section limits any rights available to consumers under applicable law.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to apply.
16. Entire Agreement
These Terms, together with the policies referenced on our website, form the agreement governing your use of the website and purchases made through the store.
Failure by us to enforce a provision immediately does not waive our right to enforce it later.
17. Changes to These Terms
We may update these Terms from time to time.
The current version will be published on this page. Changes apply from the date the updated Terms are published, except where applicable law requires otherwise.
18. Governing Law
These Terms are governed by the laws of Victoria, Australia, and applicable Commonwealth laws of Australia.
Nothing in this section limits any mandatory rights or protections available under applicable consumer law.
19. Contact Information
Questions about these Terms of Service can be sent to:
Livora Goods
Email: support@livoragoods.com.au