Shipping policy

At Livora Goods, we aim to make delivery clear and straightforward.

Order Processing

Orders are generally processed within 1–3 business days before shipment.

Once your order has been dispatched, you will receive tracking information when it becomes available.

Estimated Delivery Time

For orders delivered within Australia, estimated delivery is generally:

7–15 business days after dispatch

Delivery times are estimates only and may vary due to destination, carrier delays, public holidays, customs processing or other factors outside our control.

Multiple-Item Orders

If your order contains more than one item, products may be shipped separately and may arrive in different packages or on different days.

You will not be charged additional shipping fees because an order arrives in separate shipments.

Tracking

Where tracking is available, tracking details will be sent after your order has been dispatched.

Please allow some time for tracking information to update after the carrier receives the parcel.

Incorrect Delivery Details

Please check your delivery address carefully before submitting your order.

If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that delivery details can be changed once an order has been processed or dispatched.

Delivery Delays

Occasional delays can occur due to carrier disruptions, peak periods, severe weather or other circumstances outside our control.

If your order is significantly delayed, please contact us through our Contact Us page and we will help investigate the shipment.

Questions About Your Order

For delivery questions, please use our Track Your Order page or contact us through the Contact Us page.