Browse our products, choose any available options, add the item to your cart and proceed to checkout. Follow the checkout steps to enter your delivery details and complete payment securely.

Please contact us as soon as possible through our Contact Us page. We will try to help, but we cannot guarantee that an order can be cancelled or changed once processing or fulfilment has begun.

Livora Goods does not generally accept returns, exchanges or refunds for change of mind. If an item is faulty, damaged, incorrect, materially different from its description, or otherwise fails to meet a consumer guarantee under Australian Consumer Law, please contact us through our Contact Us page with your order number and details of the issue. Please do not return an item before receiving return instructions. See our Refund Policy for full details.

When tracking information becomes available after dispatch, it will be sent to you. You can also use our Track Your Order page for shipment updates.

Orders are generally processed within 1–3 business days. For Australian deliveries, estimated delivery is generally 7–15 business days after dispatch. Delivery times are estimates and may vary due to carrier delays, public holidays, destination and other factors outside our control.

Livora Goods currently delivers within Australia only.

Contact us through our Contact Us page with your order number and details of the issue. Please do not send an item back before receiving return instructions. Refunds and returns are handled in accordance with our Refund Policy and Australian Consumer Law.

Standard shipping is currently free for eligible Australian orders. Any applicable shipping charges will be shown clearly at checkout before payment.

Yes. If your order contains multiple products, they may be shipped separately and arrive in different packages or on different days. You will not be charged additional shipping fees because an order arrives in separate shipments.