Browse our products, choose any available options, add the item to your cart and proceed to checkout. Follow the checkout steps to enter your delivery details and complete payment securely.

Please contact us as soon as possible through our Contact Us page. We will try to help, but we cannot guarantee that an order can be cancelled or changed once processing or fulfilment has begun.

If something is wrong with your order, email support@livoragoods.com.au with your order number and details. We will assess faulty, damaged, incorrect or misdescribed items and arrange the remedy you are entitled to under Australian Consumer Law. Contact us before posting a return so we can provide the correct instructions.

For visible delivery damage, missing parts or an incorrect item, please contact us within 7 calendar days where possible. This reporting request does not limit your consumer rights or prevent valid later claims.

We do not generally accept change-of-mind returns or exchanges. See our Refund Policy for full details.

When tracking information becomes available after dispatch, it will be sent to you. You can also use our Track Your Order page for shipment updates.

Orders are generally processed within 1–3 business days. For Australian deliveries, estimated delivery is generally 7–15 business days after dispatch. Delivery times are estimates and may vary due to carrier delays, public holidays, destination and other factors outside our control.

Livora Goods currently delivers within Australia only.

Email support@livoragoods.com.au with your order number or other proof of purchase and details of the issue. Photos can help with assessment where possible.

We will review your request and explain the next steps, including any return arrangements. Please contact us before posting an item back so we can provide the correct instructions.

If a refund is due, we will issue it to your original payment method unless we agree otherwise with you, and email you when it has been processed. Your payment provider may take additional time to credit the funds.

See our Refund Policy for full details, including your rights under Australian Consumer Law.

Standard shipping is currently free for eligible Australian orders. Any applicable shipping charges will be shown clearly at checkout before payment.

Yes. If your order contains multiple products, they may be shipped separately and arrive in different packages or on different days. You will not be charged additional shipping fees because an order arrives in separate shipments.