Return & Refund Policy

At Livora Goods, we want customers to receive products that are as described, of acceptable quality and suitable for their intended purpose.

This policy operates alongside your rights under the Australian Consumer Law (ACL). Nothing in this policy limits or excludes any rights or remedies you may have under the ACL.

Change of Mind

Livora Goods does not generally accept returns, exchanges or refunds where you have simply changed your mind, ordered the wrong item, found the product cheaper elsewhere, no longer need the product, or decided that you do not like the product after purchase.

Please review product descriptions, measurements, colours, compatibility information and other specifications carefully before placing your order.

This change-of-mind policy does not affect your rights under the Australian Consumer Law where a product is faulty, damaged, unsafe, materially different from its description, or otherwise fails to meet an applicable consumer guarantee.

Faulty, Damaged or Incorrect Products

If your order arrives faulty, damaged, incorrect, or materially different from the product description, please contact us as soon as practical at:

support@livoragoods.com.au

Please include:

• Your order number

• A description of the problem

• Clear photographs or video showing the issue where reasonably possible

• Photographs of the packaging where the item was damaged during delivery

Providing this information helps us assess the issue and resolve it as quickly as possible.

We may ask for reasonable information or evidence so that we can assess the product before providing a remedy.

Your Australian Consumer Law rights are not dependent on contacting us within a fixed number of days.

Australian Consumer Law Remedies

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Where a product does not meet an applicable consumer guarantee, you may be entitled to a remedy such as a repair, replacement or refund, depending on the nature and seriousness of the problem.

For a major failure, you may have the right to choose between a refund or replacement in accordance with the Australian Consumer Law.

Nothing in this policy limits any additional rights you may have under Australian law.

Returning a Faulty or Incorrect Product

Please contact us before returning any product so that we can provide the appropriate return instructions and return address.

Because Livora Goods works with different fulfilment partners, the correct return location can vary depending on the product. Please do not send a return to an address shown on the original parcel unless we specifically instruct you to do so.

Where a product is confirmed to have a problem covered by the Australian Consumer Law, reasonable return costs will be handled or reimbursed as required by law.

Large, heavy or difficult-to-return faulty products will be handled in accordance with our obligations under the Australian Consumer Law.

Products Damaged in Transit

If your parcel appears damaged when delivered, please photograph the outer packaging and the product before disposing of the packaging.

Contact support@livoragoods.com.au as soon as practical so we can assess the issue and arrange an appropriate solution.

Incorrect Item Received

If we send you a product that is different from what you ordered, please contact us with your order number and photographs of the item received.

Once confirmed, we will arrange an appropriate remedy at no additional cost to you.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@livoragoods.com.au.

We will try to accommodate cancellation requests before an order has been processed or dispatched. However, once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible.

Cancellation rights available under Australian law are not affected by this section.

Exchanges

We do not generally offer direct exchanges for change-of-mind purchases.

Where a product has a problem covered by the Australian Consumer Law, a replacement may be available where required or agreed as the appropriate remedy.

Refund Processing

Where a refund is approved, it will normally be issued to your original payment method.

After Livora Goods processes the refund, your bank, card provider, PayPal or other payment provider may require additional time to credit the funds to your account.

Please contact us at support@livoragoods.com.au if an approved refund has not appeared within a reasonable period after you receive confirmation that it has been processed.

Sale and Promotional Items

Sale or promotional pricing does not remove your rights under the Australian Consumer Law.

Products purchased on sale are therefore still eligible for any repair, replacement, refund or other remedy required by law where the product fails to meet an applicable consumer guarantee.

Change-of-mind returns are not generally accepted for sale or full-price products.

Proof of Purchase

We may request reasonable proof of purchase when assessing a return, refund or replacement request. Your Livora Goods order confirmation, order number, payment record or other reasonable evidence may be sufficient.

Contact Us

For questions regarding a faulty, damaged, incorrect or otherwise problematic order, contact:

Livora Goods
Email: support@livoragoods.com.au
Website: https://livoragoods.com.au